Operations
As Norway’s largest independent toll collection operator, Bro- og Tunnelselskapet possesses unique experience and expertise in the cost-effective operation of this type of project and of similar projects, including:
- Knowledge and understanding of the regulations
- Practical payment collection
- Subscription management
- Billing
- Debt collection
- Administrative management and follow-up
- Call centre function and contact with the public
- OCR payment
- Photograph processing and video control
- Acquisition and comparison of data from systems, statistics and analyses
- Management accounts
- Reporting to principals and authorities
| Facts about operations: | ||
| OPERATIONS DIVISION | ||
| Operations: 14 toll projects |
No. of customers: Approx. 400 000 |
No. of employees: Approx. 70 |
| CALL CENTRE | ||
| Calls per year: Approx. 200 000 |
Call answer time: On average 47 seconds |
E-mails per year: Approx. 120 000 |
| Letters/faxes per year: Approx. 60 000 |
OCR/bank: Approx. 1 800 000 transactions |
|
| DATA CONTROL CENTRE | ||
| AutoPASS systems: 9 |
Transactions: Approx. 130 million annually |
Photographs processed: Approx. 30 million annually |
| Bills/reminders: Approx. 2 million annually |
No. of customers: Approx. 400 000 |
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Projects